DELIVERY
UK orders only, Royal Mail 1st Class (Flate Rate) and will be charged at £3.95. Certain items will require a signature upon delivery. We cannot be held reasonable for delays within the postal service.
DELIVERY POLICY
It is the policy that “Agilityk9s” upon receipt of an order, aim to send out the product/s purchased to the customer within three to five working days* of confirmation of payment for that order. Customers will be notified within three working days* if there are any anticipated delays in the dispatch of their order. We currently use “Royal Mail 1st Class” as our “Preferred Couriers”.
RETURNS POLICY
“Agilityk9s Money Back Guarantee ” Your rights to return goods are protected under the EU Distance Selling Directive and you have a legal right to return any goods ordered within seven days of receipt for replacement or a full refund provided the goods are in a re-saleable condition. With regards to dog and human clothing we cannot exchange items that are soiled, smell, are hairy or have been washed. In respect to all footwear if you try on and walk outside, therefore damaging the shoe, it is not in a re-saleable condition and we cannot make a refund. Any returned item must be in its original packaging. The customer will be liable for cost of returning the item to us, and we would recommend any return items be sent via a traceable form of delivery i.e. proof of posting with Royal Mail. If items have been damaged by the customer they will be returned to the customer, and no refund will be given. Postage and Packaging costs are not refunded.
*Working days, Monday-Friday not including Bank Holidays.